Integrated Resort Services Host / 综合度假村服务接待专员

Job Description

Job Responsibility

• Serve as our brand ambassador by consistently delivering professional, gracious and culturally attuned hospitality that reflects the highest standards of our integrated resorts.
• Uphold the integrity and reputation of our brand by creating lasting guest impressions and fostering guest loyalty.
• Deliver exceptional, discreet, and intuitive service across key services such as butler services, welcome services, and private hosting – ensuring a refined and memorable experience for premium guests. going beyond amenities or handling requests.
• Assist relationship management teams in delivering seamless pre-arrival, on-property, and post departure experiences, acting as a liaison across departments. This includes support during the check-in and check-out process and every step of the customer journey.
• Adapt fluidly to the dynamic pace of day-to-day operations, with a proactive and solutions-focused mindset in responding to changing guest needs and operational priorities. Establish strong relationships with premium guests, helping to build and maintain accurate guest profiles.
• Collaborate closely with cross-functional teams to enhance both guest and employee experiences by sharing insights and contributing ideas. Foster a culture of continuous improvement where feedback is valued, best practices are shared to deliver exceptional, guest-centric service.
• Perform any other relevant duties as assigned by the management in an efficient and professional manner.

Job Requirements:

• Language capabilities:
  Fluent in Korean (native level), to communicate effectively with Korean-speaking clients.
• Proficient in Mandarin (HSK 5 or above, or Chinese university exchange experience), to interact with Mandarin-speaking clients.
• English knowledge is an advantage, to support communication with international guests.
• Diploma/ Bachelor degree; preferably in hospitality/ hotel management.
• Have a well-groomed and professional appearance.
• With excellent customer service mindset.
  Guest handling skills and problem-solving ability in fast-paced environment.
• Computer literacy is a must and knowledge of Opera System is an advantage.
• Be willing to work on shift (24 hours shift).

工作职责：

• 作为品牌大使，始终提供专业、亲切、具有文化敏感度的高标准服务，展现综合度假村的卓越待客之道，树立良好品牌形象，建立宾客忠诚度；
• 向高端宾客提供卓越、细致入微的服务，如管家服务、迎宾接待、私人接待等，确保宾客享有尊贵而难忘的体验，不仅仅是提供设施或满足请求；
• 协助客户关系管理团队，从宾客抵达前、入住期间到离店后全过程提供无缝式服务，担任各部门之间的沟通桥梁，包括协助办理入住与退房；
• 灵活应对日常营运的快速变化，具备主动及以解决方案为导向的心态，及时回应宾客不断变化的需求与营运优先事项；与贵宾建立稳固关系并维护准确的客户资料；
• 与跨部门团队密切合作，提升宾客与员工体验，分享意见与建议，推动持续改善的服务文化，重视反馈并推广最佳实践；
• 由管理层指派的其他相关工作，需以高效与专业的态度完成。

职位要求：

• 语言能力：
• 韩语流利（母语水平），以便与韩语客户进行有效沟通。
• 普通话熟练（HSK5以上或有中国大学交流经历），以便与普通话客户交流。
• 具备英语能力者优先，以支持与国际宾客的沟通。
• 拥有大专或本科学历，酒店管理或相关专业优先；
• 外表整洁、专业；
• 拥有出色的客户服务意识；
• 能在快节奏环境中处理宾客事务并具备良好的问题解决能力；
• 熟悉电脑操作，了解Opera系统者优先；
• 接受轮班工作（24小时制）。