Front Desk Supervisor – Luxury Hotel

Job Description

Key Responsibilities

• Supervise daily front desk operations and staff scheduling
• Ensure all guest inquiries and requests are handled promptly and professionally
• Coordinate with housekeeping and other departments to meet guest needs
• Monitor and improve guest satisfaction scores
• Train and mentor front desk team members
• Handle escalated guest concerns

Requirements

• Minimum 2 years’ experience in a hotel front desk or supervisory role
• Strong communication and leadership skills
• Proficient in hotel reservation systems (Opera, Fidelio, or similar)
• Excellent grooming and professional appearance
• Ability to work flexible shifts, including weekends and public holidays